My course is not showing as 100% complete.
If your course is not showing as 100% complete please make sure you have used the “mark complete” button located at the bottom of any associated handouts to mark them as complete. Please note the system may also take a few minutes to update your course status to 100% once completed.
How long does auto-reporting take?
Courses can take up to 72 hours after course completion to appear on your CE transcript.
I can't view a course/course won't load.
If you are having problems viewing a course please try clearing your browsers cache or try using a different web browser prior to contacting us to determine if it is an issue with your browser.
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THE RECENT REPORTING ISSUES THAT WE WERE EXPERIENCING WITH USGBC’S SYSTEM HAS BEEN RESOLVED. HOURS COMPLETED MORE THAN 72 HOURS AGO SHOULD BE SHOWING. IF YOUR HOURS WERE REPORTED INCORRECTLY (NOT SHOWING AS LEED SPECIFIC) YOU CAN CONTACT USGBC DIRECTLY TO HAVE THIS ISSUE RESOLVED OR EDIT THE SUBMISSION DIRECTLY FROM YOUR USGBC ACCOUNT. WE DO NOT HAVE ACCESS TO YOUR ACCOUNT TO EDIT THIS FOR YOU. IF COURSES ARE STILL NOT SHOWING PLEASE CONFIRM THAT YOU HAVE NOT PREVIOUSLY COMPLETED THESE COURSES BY CHECKING YOUR USGBC CE HISTORY PAGE, THAT IT WAS COMPLETED BEFORE YOUR REPORTING PERIOD END DATE AND THAT YOU HAVE THE CORRECT GBCI ID NUMBER ON FILE.